Contact our customer service at +33 (0)9 87 15 07 26 / +33 (0)6 12 82 81 20 (non-premium local call)

Languages:

Return, Exchange and Refund Policy

If you change your mind, the product is not satisfactory, you can return your items within 14 days of the delivery date.

Items must be returned to us in their original packaging with the original label.

The articles must be perfectly new, must not have been worn, washed, modified, free from the smell of tobacco, sweat, perfume, laundry …

Personalized items can not be exchanged or refunded.

If the return is not conform with the terms of our return policy, the goods will not be accepted, will be returned to you and no refund will be issued.

 

Print the return form return form and insert it in the package.

Send the parcel to the address:

GUARA

2 allée Anna Roca Rostain

66 500 Prades

France

 

Exchange:

A problem of size or color, it is possible to send us your article. Do not hesitate to contact us by email: serviceclient@guara-outdoor.com. Specify in your comment the new size or color you want. After checking in our stock, you will receive an email confirming the availability of this item.

Print the return form and insert it in the package.

The shipment of the returned item is in charge of the customer and Guara will take charge of sending the new item.

As soon as Guara has carried out quality control of your return, we will dispatch your new item.

For trade outside metropolitan France, contact us.

Refund:

 

The product does not suit you, you want to be paid back.

Do not hesitate to contact us by email: serviceclient@guara-outdoor.com.

Return your item with the printed return form insert it in the package. The return of the returned item isat the charge of the customer. As soon as Guara has carried out quality control of your return, we will proceed to a direct refund on your payment method.